Our own materials:

• Hewlett-Packard Switzerland – Professional Development Program (pdf)

Materials from other sources:

• Five Easy Ways to Wreck Change – George Gates (pdf)
• Trust Based Negotiation – Charles H. Green (pdf)
• Trust in Business: The Core Concepts – Charles H. Green (pdf)
• The Point of Listening is not What You Hear, but the Listening Itself – Charles H. Green (pdf)
• A Positive Approach to Resistance – H. B. Karp (pdf)
• Leading Transition – William Bridges (pdf)
• The Listening Blocks – Level Three Training (pdf)
• Why Accountability – Mark Samuels (pdf)